Terms & Conditions

Terms of Use

1. Our contract
1.1 These terms and conditions govern the supply of goods ordered from Fujitsu Printers. This website is owned and operated by Bannerbridge plc.  Goods purchased from here will be sold to the customer (you) and invoiced by Bannerbridge plc* (Company Registration No. 1554709) of 22-24 Hornsby Square, Southfields Industrial Park, Basildon, SS15 6SD (we and us).

1.2 All orders placed are subject to acceptance by us. The delivery of goods to you is when a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.

2. Price & Payment
2.1 The price payable for the goods you order is set out on our web site at the time you place your order, plus any charges for delivery. All prices shown are net of VAT.

2.2 Goods supplied outside of the UK, but to a destination within the European Union (EU), can be supplied net of VAT, on the prior condition we have received sight of one of your official documents, with your VAT number shown thereon. If you are not VAT registered, VAT will be charged at the current UK rate.

2.3 Goods supplied to countries outside the EU, which includes the Channel Islands and the Isle of Man will be supplied net of VAT. When we ship goods to a freight forwarding agent in the UK, for onward shipping to a destination outside the EU, supplying goods net of VAT will be conditional upon us receiving proof of shipment documentation.   

2.3 Occasionally an error may occur with our web site and goods may be incorrectly priced, in such circumstances we will not be obliged to supply the goods at the incorrect price.

2.4 Payments by credit card will need to be positively sanctioned prior to despatch, please ensure details are entered correctly to avoid delays in shipping.

2.5 If you are an account customer, orders will only be shipped after reference to and positive clearance from our credit manager. Payment for goods invoiced on a credit account fall due for payment 30 days from the date of our invoice.

3. Delivery & Title  
3.1 Unless you order and collect the goods from our warehouse, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts. Defects or missing parts must be reported to us within 2 working days of you taking delivery of your order.

3.2 For reasons of health and safety, large items of equipment can only be delivered to the ground floor location of the delivery address. You must therefore make your own arrangements if the relevant item needs to be transported to any other area other than the ground floor of the delivery location.   

3.3 Our standard delivery charges cover the UK, but exclude the Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Northern Ireland and Southern Ireland. For these areas and all destinations overseas, please call and we will quote you the appropriate delivery charge.

3.4 Upon delivery of the goods to you, the goods shall be at your risk. In spite of the delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you.

4. Returns
4.1 There may be occasions when it is necessary to return products to us. Generally the reasons for this will fall into one of the following categories.

• Goods damaged in transit.
• Defective product.
• Incorrect product either supplied or ordered.

When returning goods, a returns number, issued by Customer Services, must accompany the items being sent back. Any goods returned without a valid returns number, will not be accepted. Where goods have been ordered incorrectly, a 20% re-stocking charge will be applied.
 

5. Warranty/Guarantee
5.1 We pass to you the benefits of any warranty or guarantee passed to us from the original manufacturer of the product. You must ensure the product is serviced, maintained and used properly and in accordance with the manufacturers recommendations and is not fitted or used with any parts, accessories or ancillary equipment other than those recommended by the manufacturer. No attempt must be made by you or any third party to remedy any defect or to dismantle or tamper in any way with the product. Any product deemed to be defective under the terms of the manufacturers warranty/guarantee must be returned our premises at your expense. Please note any goods being returned must be accompanied by a returns number as detailed in 4.1.

6. Force Majeure
 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstances beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).